Hilton Garden Inn Gettysburg

This place is a great stay for the money. We enjoyed having a bar available the night we checked and rooms and everything was very clean. The entry was festive and welcoming, service friendly and helpful. My only gripe is the $15 breakfast. It’s the same continental breakfast many other hotels serve, nothing fancy, yet for a family of 4, Hilton wants more than I’d pay for breakfast at a Cracker Barrel. I’d have no problem paying if omelettes or something more elevated was being served (you can pay $10 extra for avacado toast).

This hotel was absolutely disgusting. The tub was full of pink scum, there were pins all over the floor that housekeeping missed that my child found, and the bathtub did not drain, so enjoy showering with 6 inches of dirty scum water. Multiple attempts were made at the time of visit and following the visit to discuss cleanliness - no management present at hotel and no one returned any calls or emails. Hotel stated that I should have inspected the room prior to paying for the room and receiving the key. I have never heard of such a thing. If they truly cared about their guests, they would have returned a phone call or email to me.

My stay at this hotel was unfortunately a disappointing experience. Our room had a leaky toilet so the bathroom floor was flooded and the room smelled terrible. We got moved to another room that didn't smell much better, and the carpet was dirty and sticky. The sheets also did not appear or smell clean, and the sheets were too small for the bed. No rooms at this hotel included king-size beds, and the full-size bed and floppy mattress was cramped for two people. The air conditioner did not work and would only pump out warm musty air. No shampoo was provided; the dispenser was empty. Towels smelled musty. We paid over $200 for one night stay, and that did not come with any complimentary breakfast. A basic breakfast of scrambled eggs and a waffle costs over $30 for two people.

Reserved and had confirmation that we had connecting rooms. Confirmation in an email and confirmation by phone. Due to our situation we only booked here because they had connecting rooms. They did not give us connecting rooms, but rooms next to each other. The customer service was terrible. The manager argued that I needed to call to confirm by connecting rooms, yet it was in an email and I did call. Will not stay at a Hilton again!